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Alias.fashion
Exchange Policy
Effective July 21, 2026 · Last updated July 21, 2026
1. Policy summary
We want you to be satisfied with your purchase. Subject to this policy and mandatory consumer law, eligible items may be exchanged within 14 days after delivery. Contact us before sending an item; unauthorized parcels may be refused.
2. Exchange eligibility
To qualify, an item must be unworn, unused, unwashed and unaltered; free from makeup, deodorant, perfume, smoke, pet hair, stains or damage; returned with original tags, hygiene seals and packaging; accompanied by proof of purchase; and received within the approved period. Trying on an item only as reasonably necessary to assess fit is permitted where hygiene restrictions do not apply.
3. How to request an exchange
Email admin@aliasfashion.com within 14 days of delivery with your order number, the item being returned, the requested size, color or replacement item, and the reason for exchange. We may request photographs. Wait for written authorization and return instructions before shipping to Provided after exchange authorization.
4. Non-exchangeable items
Unless defective or required otherwise by law, exchanges are not available for personalized or made-to-order goods; final-sale or clearance items identified as non-exchangeable; gift cards; earrings or pierced jewelry; cosmetics with broken seals; intimate apparel; hosiery; or swimwear where a hygiene seal has been removed. Items showing wear, washing, alteration, odor, stains or customer-caused damage are also ineligible.
5. Stock availability and reservations
Exchanges depend on current stock and are not guaranteed. If available, we may reserve the requested replacement for up to 3 days while awaiting the return. If unavailable, we may offer another item, store credit, a return and refund where eligible, or the remedies required by law.
6. Price differences and promotions
If the replacement costs more, you must pay the difference before dispatch. If it costs less, we will issue the difference using the method stated to you, which may be the original payment method or store credit where lawful and agreed. Promotions applied to the original order do not necessarily apply to a different product. Any repricing will be disclosed before processing.
7. Shipping costs and responsibility
Customer pays return and replacement shipping unless the item is faulty, damaged or incorrect.
Use secure packaging and a tracked service. You are responsible for an exchange parcel until it reaches us, except where applicable law provides otherwise. Original delivery charges are not refundable merely because an exchange is requested.
8. Damaged, defective or incorrect items
If an item arrives damaged, defective, incorrect or incomplete, contact us within 2 days at admin@aliasfashion.com. Include the order number and clear photographs of the item, labels and packaging. Keep all packaging until instructed otherwise. Once verified, we will provide an appropriate remedy and cover reasonable return and replacement delivery costs as required by law.
9. Inspection and replacement dispatch
We normally inspect returned items within 5 business days after receipt. We will notify you if the exchange is approved, rejected or requires further information. Approved replacements normally dispatch within 5 business days, subject to stock and payment of any balance.
10. Rejected exchanges
If an item does not meet this policy, we may reject the exchange and return the item to you at your cost, where lawful. We will explain the reason. A rejection does not limit any non-waivable right relating to faulty, misdescribed or incorrectly supplied products.
11. Gift exchanges
Gift recipients should provide the original order number or gift receipt. Depending on payment and privacy restrictions, an approved remedy may be issued as an exchange or store credit. Cash refunds can generally be issued only to the original purchaser and payment method.
12. International exchanges
International exchanges may require a return and new order. Customs duties, taxes and carrier charges may apply.
We are not responsible for customs delays. Clearly follow the return instructions to reduce the risk of additional charges. Charges caused by incorrect declarations may be deducted where lawful.
13. Changing or cancelling an exchange
An exchange request can be changed or cancelled before the replacement is processed by contacting us promptly. Once dispatched, the replacement is treated as a delivered order and this policy applies again only to the extent stated or required by law.
14. Consumer rights
This policy is offered in addition to rights available under applicable consumer law. Nothing here excludes or restricts remedies that cannot legally be waived, including rights relating to faulty, unsafe, misdescribed or incorrectly supplied goods.
15. Misuse and fraud prevention
We may refuse or investigate requests involving altered receipts, substituted products, excessive or abusive activity, suspected fraud or other policy misuse. Decisions will be reasonable, evidence-based and consistent with applicable law.
16. Changes to this policy
We may update this policy for legal or operational reasons. The policy in effect when your order was accepted normally applies, unless a later version gives you greater rights or mandatory law requires otherwise. The current version and update date appear on this page.
17. Contact information
Enter legal business name / Alias.fashion Enter business address Email: admin@aliasfashion.com Telephone: Enter telephone number
Alias.fashion
Request an Exchange
Fields marked * are required. Upload clear photos of the item, issue, labels and packaging where relevant.
Alias.fashion
Terms & Conditions
Effective July 21, 2026 · Last updated July 21, 2026
1. Agreement and eligibility
These Terms and Conditions govern your access to and use of Alia's Fashion, including purchases made through https://alias.fashion/. By using the website or placing an order, you agree to these Terms. If you do not agree, do not use the website or submit an order.
You must be at least the age of legal majority in your jurisdiction, or use the website with the permission and supervision of a parent or legal guardian.
2. Business information
This website is operated by Enter legal business name, trading as Alias.fashion. Our registered or principal business address is Enter registered business address. You may contact us at admin@aliasfashion.com or Enter telephone number.
3. Accounts and security
You are responsible for providing accurate, current and complete information, maintaining the confidentiality of your account credentials, and all activity performed through your account. Notify us promptly of suspected unauthorized access. We may suspend or close accounts used fraudulently, unlawfully or in breach of these Terms.
4. Products, colors and availability
We make reasonable efforts to display product descriptions, colors, sizing, materials and images accurately. Screen settings, lighting, handmade variations and manufacturing tolerances may cause differences. Images are illustrative and packaging may vary. You should review the product description and size information before purchasing.
Products are subject to availability. We may limit quantities, discontinue products or correct errors without prior notice.
5. Orders and acceptance
Your order is an offer to purchase. An automated acknowledgment confirms receipt but does not necessarily constitute acceptance. A binding sale is formed only when we expressly accept the order or dispatch the products. We may reject or cancel an order for stock errors, pricing errors, suspected fraud, payment failure, delivery restrictions or other legitimate reasons. If payment has already been captured for a cancelled order, we will refund the affected amount to the original payment method.
6. Prices, tax and payment
Prices are shown in USD and include or exclude taxes as stated at checkout. Delivery charges, duties or other applicable fees are shown before checkout when reasonably calculable. You authorize us and our payment providers to charge the selected payment method. Title to products passes as required by applicable law; risk of loss generally passes on delivery, except where mandatory consumer law provides otherwise.
7. Shipping and delivery
We deliver to the locations shown at checkout. Delivery estimates are estimates, not guarantees, unless expressly stated. Delays may arise from customs, carriers, weather, public events, incorrect addresses or circumstances outside our reasonable control. You must provide a complete and accurate address and ensure someone can receive the parcel where required.
If tracking shows delivery but you cannot locate the parcel, contact us within 2 days so we can investigate. We are not responsible for loss caused by an incorrect address supplied by you, but we will reasonably assist where possible.
8. Damaged, defective, incorrect or missing delivery
Inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect or incomplete, contact us within 2 days at admin@aliasfashion.com. Include your order number, a description, clear photographs of the item and packaging, and any other evidence reasonably requested.
Do not discard the item or packaging until we confirm the next step. After verification, we will provide an appropriate remedy required by law, which may include repair, replacement, store credit or refund, and reasonable return instructions. We will cover reasonable return costs when the item is confirmed to be damaged, defective or incorrectly supplied.
9. Returns
Subject to the exclusions below, you may request a return within 14 days after delivery. The item must be unworn, unused, unwashed, unaltered, free from odors or marks, with original tags attached and returned with its original packaging and proof of purchase.
To start a return, contact admin@aliasfashion.com before sending anything. Unauthorized returns may be refused. Unless the item is faulty, damaged or incorrect, return shipping costs are your responsibility and original delivery charges are not refundable except where applicable law requires otherwise.
Returns should be sent only to the address supplied in our return authorization. We recommend tracked shipping. You remain responsible for the return until it is received.
10. Non-returnable items
Unless defective or required otherwise by mandatory consumer law, we do not accept returns of: personalized or made-to-order items; gift cards; intimate apparel or swimwear with hygiene seals removed; earrings or pierced jewelry; cosmetics or beauty products with seals broken; items marked final sale; and items damaged through misuse, improper care, normal wear or alteration.
11. Exchanges
Exchange requests must be submitted within 14 days after delivery and are subject to stock availability and the return conditions above. We may process an exchange as a return and new purchase. Any price difference and additional delivery charge will be communicated before processing. Faulty or incorrect items will be handled without reducing your statutory rights.
12. Refunds
After receiving and inspecting an approved return, we will notify you whether the refund is accepted. Approved refunds are issued to the original payment method within 10 business days, although your bank or payment provider may require additional time to post the funds.
We may make a lawful deduction for diminished value caused by handling beyond what is necessary to inspect the product. Shipping, duties and transaction charges are refunded only where required by law or where the return results from our error. If a refund is delayed after our confirmation, contact your payment provider and then admin@aliasfashion.com.
13. Cancellations
To request cancellation, contact us immediately. We cannot guarantee cancellation after an order enters processing or dispatch. If cancellation is unavailable, you may request a return under the applicable return policy. Any statutory cancellation or withdrawal rights remain unaffected.
14. Promotions and gift cards
Discount codes, promotions, loyalty benefits and gift cards are subject to their stated conditions, validity dates and exclusions. They have no cash value, may not be resold, and cannot be combined unless expressly allowed. We may cancel benefits obtained through error, abuse or fraud, subject to applicable law.
15. Intellectual property
The website and its content—including trademarks, branding, photographs, text, graphics, design and software—are owned by or licensed to us and protected by intellectual-property laws. You may use the website only for personal, lawful shopping. You may not copy, scrape, reproduce, distribute, modify, sell or commercially exploit its content without written permission.
16. Reviews and user content
If you submit a review, image, comment or other content, you confirm that you have the right to submit it, that it is accurate and lawful, and that it does not violate another person’s rights. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce and display that content for operating and promoting the business, subject to applicable privacy law. We may moderate or remove unlawful, misleading or inappropriate content.
17. Acceptable use
You must not misuse the website, attempt unauthorized access, introduce malicious code, interfere with security or availability, scrape data without permission, impersonate others, commit fraud, or use the website in violation of law. We may restrict access and report suspected unlawful conduct.
18. Privacy and cookies
We process personal information to operate accounts, fulfill orders, provide support, prevent fraud, comply with legal duties and, where permitted, communicate offers. Our separate Privacy Policy and Cookie Policy provide further details, including legal bases, retention, sharing, international transfers and your rights. Payment information may be processed directly by third-party payment providers under their own policies.
19. Third-party services
The website may link to or rely on third-party services, including payment, delivery, analytics and social platforms. We do not control third-party websites and are not responsible for their content or independent practices. Their terms may apply when you use their services.
20. Website disclaimers
To the fullest extent permitted by law, the website is provided on an “as available” basis. We do not warrant uninterrupted or error-free access. Nothing in these Terms excludes product guarantees, remedies or other rights that cannot lawfully be excluded.
21. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable. Subject to that rule, we are not liable for indirect or consequential loss, loss of profits, business interruption or loss arising from misuse of a product. For claims that may legally be limited, our aggregate liability will not exceed the amount paid for the order giving rise to the claim. These limits do not reduce mandatory consumer rights.
22. Events beyond our control
We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, war, civil disturbance, epidemics, government action, labor disruption, carrier failure, utility outage or network interruption. We will take reasonable steps to reduce the effect and fulfill or refund affected obligations as required by law.
23. Indemnity
Where permitted by law, you agree to compensate us for reasonable losses arising from your unlawful misuse of the website or material breach of these Terms. This provision does not apply to ordinary consumer use or limit rights that cannot be waived.
24. Changes to these Terms
We may update these Terms to reflect legal, operational or service changes. The version effective when an order is accepted normally governs that order. Material changes will be posted with an updated effective date and, where required, additional notice. Continued use after a change means acceptance only to the extent permitted by law.
25. Suspension and termination
You may stop using the website at any time. We may suspend or terminate access for material breach, fraud, security risk or unlawful conduct. Provisions intended to survive termination—including payment, intellectual property, liability and dispute provisions—will continue to apply.
26. Governing law
These Terms are governed by the laws of Enter governing jurisdiction, without excluding mandatory protections available to you under the laws of your place of residence. Courts located in Enter court location will have jurisdiction, unless applicable consumer law permits or requires proceedings elsewhere.
27. Complaints and disputes
Please contact admin@aliasfashion.com first so we can attempt to resolve a complaint. Provide your order number and a clear description. Nothing in this section prevents either party from seeking urgent relief or using a court, regulator, consumer-protection body or alternative dispute process available under applicable law.
28. General provisions
If any provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or removed, and the remaining provisions will continue. Our failure to enforce a right is not a waiver. You may not transfer your obligations without consent; we may transfer ours as part of a business transfer if your rights are not reduced. These Terms, together with incorporated policies and order-specific terms, constitute the agreement concerning your purchase.
29. Contact information
Questions, returns and complaints may be sent to: Enter legal business name / Alias.fashion Enter registered business address Email: admin@aliasfashion.com Telephone: Enter telephone number Business/registration number: Enter registration number
Alias.fashion
Privacy Policy
Effective July 21, 2026 · Last updated July 21, 2026
1. Overview
This Privacy Policy explains how Enter legal business name, trading as Alias.fashion, collects, uses, discloses, stores and protects personal information when you visit https://alias.fashion/, create an account, place an order, contact us or otherwise interact with our services.
Please read this policy carefully. Where required by law, we will request consent separately. This policy does not replace notices provided at the point of collection.
2. Who is responsible for your data
Enter legal business name is the controller or responsible organization for personal information covered by this policy. Our address is Enter registered business address. Questions or requests may be sent to Privacy Contact at admin@aliasfashion.com or Enter telephone number.
3. Information we collect
Depending on how you interact with us, we may collect:
Identity and contact data: name, email address, telephone number, billing and delivery addresses.
Account data: username, encrypted password, preferences, favorites and account activity.
Order and transaction data: products, size and color choices, order history, payments, refunds, returns and delivery details.
Payment data: payment status and limited payment identifiers. Full card details are generally handled by payment providers and are not stored by us.
Communications: support requests, reviews, survey responses and messages.
Technical and usage data: IP address, browser, device, operating system, referring pages, pages viewed, timestamps, cookie identifiers and security logs.
Marketing data: subscriptions, campaign interactions and communication preferences.
Images or measurements: only when voluntarily supplied for features such as virtual try-on or fit profiles.
4. How we collect information
We collect information directly from you, automatically through the website and cookies, and from service providers such as payment processors, delivery companies, analytics providers, advertising partners, fraud-prevention services and social platforms where permitted by law.
5. How we use information
We use personal information to operate the website; create and secure accounts; process payments and fulfill orders; arrange delivery; manage returns, exchanges and refunds; provide support; personalize shopping; maintain favorites and fit preferences; prevent fraud and abuse; troubleshoot and improve services; maintain business and tax records; enforce terms; comply with law; and send marketing where permitted.
We do not use submitted customer photographs to train public artificial-intelligence models unless we provide clear notice and obtain any consent required by law.
6. Legal bases
Where applicable law requires a legal basis, we rely on: performance of a contract to process orders and accounts; legitimate interests in operating, securing and improving the business; compliance with legal obligations; consent for optional marketing, non-essential cookies or sensitive processing; and establishment or defense of legal claims. You may withdraw consent at any time without affecting earlier lawful processing.
7. Cookies and similar technologies
We may use essential cookies for security, login, cart and checkout functions; preference cookies to remember selections; analytics cookies to understand website use; and advertising cookies to measure or personalize campaigns. Non-essential cookies will be used only as permitted by applicable law. You can change browser or consent settings, but disabling essential cookies may prevent parts of the website from working.
8. When we share information
We may share only the information reasonably necessary with hosting and technology providers, payment processors, delivery and logistics providers, customer-support systems, email and marketing providers, analytics and advertising providers, professional advisers, insurers, regulators, law-enforcement authorities and parties involved in a merger, financing, restructuring or sale.
Providers must process information under appropriate instructions or their own lawful responsibilities. We do not sell personal information for money. If applicable law treats certain advertising disclosures as a “sale” or “sharing,” you may exercise the opt-out rights described below.
9. International transfers
Some providers may process information outside your country. Where required, we use recognized transfer mechanisms and safeguards, such as adequacy decisions, contractual clauses or other lawful protections. Contact us for information about applicable safeguards.
10. Data retention
We retain information only for as long as reasonably necessary for the purposes described, including legal, accounting, fraud-prevention and dispute requirements. Order and transaction records are generally retained for 7 years or the period required by applicable law. Account information is generally retained while the account remains active and for a reasonable period afterward. Marketing records are generally retained until consent is withdrawn or an objection is received. Security backups may persist for a limited additional period before deletion or overwriting.
11. Information security
We use reasonable administrative, technical and physical safeguards designed to protect information, including access controls, secure communications, updates, monitoring and provider review where appropriate. No internet transmission or storage method is completely secure. You are responsible for protecting your password and notifying us of suspected unauthorized account use.
12. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing; receive portable data; withdraw consent; opt out of targeted advertising or qualifying sale/sharing; and complain to a regulator. We will not unlawfully discriminate against you for exercising a privacy right.
Submit a request to admin@aliasfashion.com. We may verify your identity and authority before responding. Authorized agents may be required to provide written authorization. Rights may be limited by lawful exemptions, including recordkeeping, fraud prevention and legal claims.
13. Marketing choices
You may unsubscribe from promotional email using its unsubscribe link or by contacting us. Transactional communications about orders, security or service changes are not marketing and may continue where necessary. Withdrawal may take a reasonable period to process.
14. Automated tools and AI features
We may use automated tools to detect fraud, recommend products, personalize content or support virtual try-on features. Where an automated decision produces a legally significant effect and applicable law grants related rights, you may request information or human review by contacting us.
15. Children’s privacy
Our services are not directed to children below the minimum age permitted to consent to online data processing in their jurisdiction. We do not knowingly collect a child’s personal information without appropriate authorization. A parent or guardian may contact us to request review or deletion.
16. Third-party websites and services
The website may contain links, embeds or integrations operated by third parties. Their privacy practices are governed by their own notices. Review those notices before providing information. We are not responsible for independent third-party practices.
17. Data-breach response
If a personal-data breach occurs, we will investigate, mitigate harm and notify affected individuals and authorities when required by applicable law.
18. Changes to this policy
We may update this policy to reflect changes in law, technology, providers or business practices. The latest version will be posted with its updated date. We will provide additional notice or request renewed consent where legally required.
19. Questions and complaints
Please contact us first at admin@aliasfashion.com so we can address your concern. You may also complain to Enter applicable data-protection authority or another competent data-protection authority. This does not affect other legal remedies.
20. Contact information
Enter legal business name / Alias.fashion Enter registered business address Privacy contact: Privacy Contact Email: admin@aliasfashion.com Telephone: Enter telephone number Registration number: Enter business registration number
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